When discharged from the hospital after being treated successfully, the patient and relatives feel relieved that they may not have to come back. However, they soon realize that they will have to return (may be a few times) to the hospital just to get the requisite indoor papers to file their claim for health insurance.
This process of getting these indoor papers often becomes cumbersome and more so frustrating. Because it’s an interaction between 3 parties – the TPA, you and the hospital – it’s very easy to forget obtaining / sending an important record simply due to communication gaps.
Post-treatment care of the patient is really important; time and effort of the relative should be focused on patient support and care rather running around for papers.
Wouldn’t it be great if we could get all the hospitalization records at home? – For starters it saves the travel trouble. It will be even better if you also get softcopies of the records – so that you can share them easily with the TPA and also keep them as record – becomes a part of patient’s medical history – especially helpful if he / she may have to be treated for some ailment in the future.